Retail Shift Leader: Drive Great Service & Team

Tesco; Emsworth; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco is seeking a Shift Lead to drive a positive, high-energy store environment in the United Kingdom. You will lead a diverse team, coordinate across departments, and ensure excellent service for every customer.

You will be the go-to person on shift, coach colleagues, and uphold Tesco's standards while stepping in when the manager is away. The role offers flexible scheduling and opportunities to grow within Tesco.

Qualifications

• Experience in team lead or management in a fast-paced retail environment.
• Strong service mindset and ability to motivate colleagues.
• Excellent communication and relationship-building skills.
• Be over 18 for this role.

Responsibilities

• Lead the team to deliver a great experience for customers in-store.
• Work across all areas of the store with colleagues; be the go-to person for daily queries.
• Build positive, inclusive relationships to help colleagues perform.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to improve service for customers, communities, and the planet.

Skills

Team leadership

Retail experience

Customer service

Communication

People development

Job description

Tesco is seeking a Shift Lead to drive a positive, high-energy store environment in the United Kingdom. You will lead a diverse team, coordinate across departments, and ensure excellent service for every customer.

You will be the go-to person on shift, coach colleagues, and uphold Tesco's standards while stepping in when the manager is away. The role offers flexible scheduling and opportunities to grow within Tesco.