Retail Shift Leader: Inspire Teams & Deliver Service

Tesco UK; Stroud; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco Shift Lead in-store roles center on leading a diverse team, delivering outstanding service and smooth daily operations. You’ll guide colleagues across departments, coach performance, and be the go-to person for day-to-day queries while maintaining a welcoming, inclusive environment.

Expect to lead in the manager’s absence, make balanced decisions, and adapt to changing needs. Tesco values teamwork, flexibility, and a commitment to serving customers, communities, and the planet a little

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service mindset and service delivery.
• Clear communication and coaching skills.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Retail experience

Customer service

Communication

Job description

Tesco Shift Lead in-store roles center on leading a diverse team, delivering outstanding service and smooth daily operations. You’ll guide colleagues across departments, coach performance, and be the go-to person for day-to-day queries while maintaining a welcoming, inclusive environment.

Expect to lead in the manager’s absence, make balanced decisions, and adapt to changing needs. Tesco values teamwork, flexibility, and a commitment to serving customers, communities, and the planet a little