Retail Shift Leader - Lead Teams & Service (Flexible Hours)

Tesco; Tees Valley; Hybrid; GBP 21,000 - 23,000; Full time

Job summary

Tesco Store in the United Kingdom is seeking a Shift Lead to guide daily store operations and deliver outstanding customer experiences. You will lead a team, coordinate with departments, and act as the go-to person for operational queries, while modelling inclusive, high-service standards.

The role emphasizes flexible scheduling, strong communication, and the ability to adapt to change, with the Store Manager's absence covered when needed.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.
• Confidently leading the store in the Manager’s absence.

Skills

Leadership

Communication

Team management

Customer service

Job description

Tesco Store in the United Kingdom is seeking a Shift Lead to guide daily store operations and deliver outstanding customer experiences. You will lead a team, coordinate with departments, and act as the go-to person for operational queries, while modelling inclusive, high-service standards.

The role emphasizes flexible scheduling, strong communication, and the ability to adapt to change, with the Store Manager's absence covered when needed.