Retail Shift Leader: Customer-First Team Coach

One Stop; Hull and East Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail chain in Hull and East Yorkshire is seeking a Shift Leader to manage daily store operations. You will coordinate a team to ensure a clean and welcoming environment, oversee duty shifts, and deliver exceptional customer service. Key responsibilities include opening/closing procedures, managing store performance, and supporting team development. If you're passionate about leading and improving store operations, this role offers an exciting opportunity for growth in a dynamic setting.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community.
• Open/close the store and complete duty cover ensuring customer safety.
• Act as the go-to person for day-to-day operational queries.
• Support the Store Manager in coordinating events and providing a welcoming atmosphere.
• Ensure the store is clean, tidy, and well presented.
• Proactively manage queues to enhance customer experience.
• Monitor and action internal communications to keep team informed.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A leading retail chain in Hull and East Yorkshire is seeking a Shift Leader to manage daily store operations. You will coordinate a team to ensure a clean and welcoming environment, oversee duty shifts, and deliver exceptional customer service. Key responsibilities include opening/closing procedures, managing store performance, and supporting team development. If you're passionate about leading and improving store operations, this role offers an exciting opportunity for growth in a dynamic setting.