Retail Shift Leader — Customer Experience Lead

Tesco; Winchester; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowances 20–22 days + bank

Flexible working from day one

Colleague Clubcard discounts

Wellbeing services

Life cover + pension

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco is hiring a Shift Lead to oversee store operations and deliver outstanding in-store experiences. You will lead a team, assist across store areas, and act as the manager in the Manager’s absence, ensuring flexible, customer-focused service.

Typical duties include coaching, decision-making in changing conditions, and building an inclusive team culture. Shifts are scheduled with notice, and minimum hours are guaranteed.

Qualifications

• Minimum age 18 for this role.
• Experience leading in a fast-paced retail environment.
• Must be a strong role model with a passion for great service.
• Ability to build positive, inclusive relationships.
• Clear communicator using a variety of methods to keep the team informed.
• A natural leader who motivates the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas and with colleagues, the go-to person for day-to-day queries.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and serving customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

People management

Adaptability

Job description

Tesco is hiring a Shift Lead to oversee store operations and deliver outstanding in-store experiences. You will lead a team, assist across store areas, and act as the manager in the Manager’s absence, ensuring flexible, customer-focused service.

Typical duties include coaching, decision-making in changing conditions, and building an inclusive team culture. Shifts are scheduled with notice, and minimum hours are guaranteed.