Retail Shift Leader — Inspire Teams & Delight Customers

Tesco; Northampton; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with employer contribution

Discounts and shares

Cycle-to-work scheme

Uniform provided

Job summary

Tesco is hiring a Shift Lead in the United Kingdom to guide store teams and ensure excellent customer service. You will manage daily store operations, support colleagues, and drive a positive, inclusive environment. This role offers flexibility, development opportunities, and a structured shift pattern.

Expected to lead in the Manager’s absence, coach staff, and maintain high service standards while balancing store needs with change. 18+ and retail leadership experience preferred.

Qualifications

• Experience in a team lead or management position in fast-paced retail.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and be the go-to person for daily queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to serve customers and communities.

Skills

Team lead experience

Leadership

Communication

Customer service

Job description

Tesco is hiring a Shift Lead in the United Kingdom to guide store teams and ensure excellent customer service. You will manage daily store operations, support colleagues, and drive a positive, inclusive environment. This role offers flexibility, development opportunities, and a structured shift pattern.

Expected to lead in the Manager’s absence, coach staff, and maintain high service standards while balancing store needs with change. 18+ and retail leadership experience preferred.