Retail Shift Lead - Lead & Inspire Customer Service

Tesco; Hull and East Yorkshire; On-site; GBP 21,000 - 23,000; Part time

Benefits offered by this job

Disability Confident Leader

Job summary

Tesco is hiring a Shift Lead to help run store operations and deliver excellent customer service. You will lead the team, coordinate daily tasks and be the go-to person for day-to-day questions, ensuring smooth running of the store.

The role offers flexibility with a guaranteed minimum of 16 hours per week and varying pay by location, starting at £15.59 per hour and rising to £16.86 in M25 stores. 18+ required; diverse and inclusive environment.

Qualifications

• Experience leading a team in fast-paced retail
• Strong communication and customer service skills
• Ability to motivate staff and coordinate daily operations
• Clear, approachable communicator with multiple channels

Responsibilities

• Lead the store team to deliver great in-store customer experiences
• Work across all store areas and with colleagues to resolve day-to-day queries
• Build positive, inclusive relationships to support team performance
• Confidently lead the store in the Manager’s absence
• Make balanced decisions and adapt to change
• Coach colleagues and provide feedback to maintain high service standards
• Support customers, communities and the planet with responsible actions

Skills

Team leadership

Customer service

Communication

Job description

Tesco is hiring a Shift Lead to help run store operations and deliver excellent customer service. You will lead the team, coordinate daily tasks and be the go-to person for day-to-day questions, ensuring smooth running of the store.

The role offers flexibility with a guaranteed minimum of 16 hours per week and varying pay by location, starting at £15.59 per hour and rising to £16.86 in M25 stores. 18+ required; diverse and inclusive environment.