Retail Shift Lead - Inspire Teams & Serve Customers

Tesco; Princes Risborough; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking an in-store Shift Lead to guide the team and ensure outstanding customer service. The role emphasizes leadership across store operations, coaching colleagues, and acting as the go-to person for daily queries and issues.

The position offers a starting pay of £15.59 per hour, rising to £16.86 in certain stores, with a guaranteed minimum of 16 hours per week and flexible shift opportunities. Candidates should be 18 or over and ready to adapt to varied availability.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong communication and customer service focus.
• Able to adapt to flexible shifts and availability windows.

Responsibilities

• Lead the store team to deliver great customer service.
• Manage day-to-day operations and respond to queries.
• Coach colleagues and model excellent service.
• Maintain inclusive, supportive team environment.

Skills

Team leadership

Customer service

Communication

Coaching

Job description

Tesco is seeking an in-store Shift Lead to guide the team and ensure outstanding customer service. The role emphasizes leadership across store operations, coaching colleagues, and acting as the go-to person for daily queries and issues.

The position offers a starting pay of £15.59 per hour, rising to £16.86 in certain stores, with a guaranteed minimum of 16 hours per week and flexible shift opportunities. Candidates should be 18 or over and ready to adapt to varied availability.