Store Shift Lead: Flexible Hours & Outstanding Service

Tesco Retail; Shoreham-by-Sea; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco Retail in the United Kingdom is seeking a Shift Lead to coordinate in-store teams and ensure excellent customer service. You’ll supervise daily operations, collaborate with colleagues, and drive a positive, inclusive store environment.

Role requires 16+ hours per week with competitive hourly pay (£15.59 starts, rising to £16.86 in certain stores). We welcome applicants 18+ with relevant leadership experience in retail.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service orientation with a focus on meeting customer needs.
• Excellent communication and people skills.

Responsibilities

• Lead the in-store team to deliver a great customer experience.
• Collaborate across departments and act as the go-to person for day-to-day queries.
• Foster inclusive relationships and support colleagues to perform at their best.
• Step in to lead the store when the Manager is absent.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback, and model great service.
• Seek opportunities to better serve customers, communities and the planet.

Skills

Team leadership

Customer service

Communication

Coaching

Job description

Tesco Retail in the United Kingdom is seeking a Shift Lead to coordinate in-store teams and ensure excellent customer service. You’ll supervise daily operations, collaborate with colleagues, and drive a positive, inclusive store environment.

Role requires 16+ hours per week with competitive hourly pay (£15.59 starts, rising to £16.86 in certain stores). We welcome applicants 18+ with relevant leadership experience in retail.