Retail Shift Leader - Lead Service & Store Ops

Tesco Retail; Fleet; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring a Shift Lead in the UK to guide store teams, deliver excellent customer service, and manage day-to-day operations. You’ll schedule shifts with flexibility, lead in the Manager’s absence, and foster an inclusive work environment that supports colleagues.

The role offers guaranteed hours, with shifts starting from 12–16 hours per week and pay starting at £15.59 per hour, rising to £16.86 in some locations. We value diverse, inclusive teams and flexible working conversations.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Clear communicator who keeps the team well informed through various methods.
• Natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Lead the store team to deliver a great in-store experience.
• Work across all store areas and with colleagues, being the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships that help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt well to change.
• Coach colleagues, give feedback and role model great service.
• Seek opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

Tesco is hiring a Shift Lead in the UK to guide store teams, deliver excellent customer service, and manage day-to-day operations. You’ll schedule shifts with flexibility, lead in the Manager’s absence, and foster an inclusive work environment that supports colleagues.

The role offers guaranteed hours, with shifts starting from 12–16 hours per week and pay starting at £15.59 per hour, rising to £16.86 in some locations. We value diverse, inclusive teams and flexible working conversations.