Retail Shift Lead: Inspire Teams & Deliver Service

Tesco UK; Bolton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Disability Confident Leader

Job summary

Tesco is recruiting for a Shift Lead to coordinate store operations and lead a team in a fast-paced retail environment. The role focuses on delivering outstanding customer service, managing daily tasks, and supporting peers throughout shifts.

You will be the point of contact for day-to-day queries, coach colleagues, and step in for the Store Manager when needed. The company promotes inclusivity and flexible working to fit life alongside work.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong communication and liaison skills with colleagues and customers.
• Demonstrated ability to lead by example and coach others.

Responsibilities

• Lead the store team to deliver great customer service.
• Be the go-to person for day-to-day operational queries.
• Work across all store areas and with colleagues to ensure smooth operations.
• Lead the store in the Manager's absence with balanced, flexible decision making.
• Coach colleagues, give feedback and model excellent service.
• Foster inclusive relationships and motivate the team to achieve results.

Skills

Team leadership

Customer service

Communication

Decision making

Job description

Tesco is recruiting for a Shift Lead to coordinate store operations and lead a team in a fast-paced retail environment. The role focuses on delivering outstanding customer service, managing daily tasks, and supporting peers throughout shifts.

You will be the point of contact for day-to-day queries, coach colleagues, and step in for the Store Manager when needed. The company promotes inclusivity and flexible working to fit life alongside work.