Retail Shift Lead - Inspire Teams, Deliver Great Service

Tesco UK; Norwich; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to drive store operations, lead a busy team and deliver excellent customer service. You'll manage daily in-store activities, coach colleagues, and communicate clearly to keep the team informed.

This role emphasises adaptability, inclusivity, and a focus on delivering great service to customers and communities. You'll schedule shifts with at least three weeks' notice and remain flexible to cover busy periods, holidays, and peak store times.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication skills and ability to coach and develop colleagues.
• Commitment to delivering great customer service and inclusive teamwork.

Responsibilities

• Lead the store team to deliver a great customer experience in-store.
• Work across all store areas and support colleagues with day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead the store in the Manager’s absence and make flexible, balanced decisions.

Skills

Team leadership

Communication

Coaching

Customer service

Job description

Tesco is seeking a Shift Lead to drive store operations, lead a busy team and deliver excellent customer service. You'll manage daily in-store activities, coach colleagues, and communicate clearly to keep the team informed.

This role emphasises adaptability, inclusivity, and a focus on delivering great service to customers and communities. You'll schedule shifts with at least three weeks' notice and remain flexible to cover busy periods, holidays, and peak store times.