Retail Shift Lead

Company Shop Group; Renfrew; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free membership to Company Shop forYou

Annual Flu Injections

High street & leisure vouchers

On-site Parking

Free Tea & Coffee

Cycle to Work scheme

Contributory pension

Job summary

Company Shop Renfrew is seeking a proactive Shift Lead to oversee daily store operations, lead colleagues on shift and ensure high standards and a positive member experience.

You will manage opening/closing, deliver key retail activities, supervise cash handling, and ensure compliance with food safety and health & safety policies while supporting store objectives and collaboration across shifts.

Qualifications

• Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment.
• Excellent customer service focus with the ability to resolve queries and issues on shift.
• Sound knowledge of day-to-day retail operations and ability to maintain high store standards.
• Understanding of key KPIs with the ability to support performance targets on shift.
• Experience handling cash, processing refunds and complying with company policies.

Responsibilities

• Lead colleagues on shift, setting clear expectations and modelling behaviours.
• Take responsibility for store performance during allocated shifts, including opening and closing.
• Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.
• Maintain high operational standards across all areas of the store.
• Deliver a consistently high level of customer service to all members and resolve queries.

Skills

Leadership

Customer service

Communication

Retail operations

Cash handling

Education

Food Safety Level 1

Job description

About Us

Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

About The Role

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

The Shift Lead is responsible for the effective day-to-day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans. Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Leadership & People

• Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours
• Coach and support colleagues in the moment to deliver required standards and performance
• Support absence management and people processes in line with Company procedures
• Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager

Operational Delivery

• Take responsibility for store performance during allocated shifts, including opening and closing the store
• Ensure the store is fully prepared for trade and operates efficiently throughout the day
• Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping
• Maintain high operational standards across all areas of the store

Member Experience

• Deliver a consistently high level of customer service to all members
• Resolve member queries and issues effectively, escalating where required

Compliance & Safety

• Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift
• Promote safe working practices and encourage reporting of near misses, observations and accidents

Collaboration

• Work collaboratively with other Shift Leads to ensure full shift and operational coverage
• Support the Assistant Store Manager and Store Manager with the delivery of store objectives

Requirements

• Sound knowledge of day-to-day retail operations and the ability to maintain high store standards during trading and non-trading hours
• An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift
• Demonstrated ability to lead and motivate colleagues in a fast-paced retail environment
• Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment
• Good commercial awareness, with the ability to identify issues and improvement opportunities and elevate appropriately
• Strong member focus, committed to delivering a positive and consistent member experience
• Well organised and adaptable, able to prioritise effectively and respond to changing operational demands
• Previous experience in a supervisory or team leader role within a retail environment
• Experience of opening and closing a store and overseeing daily operational activities
• Experience of handling cash, processing refunds and working in line with company policies and procedures
• Food Safety Level 1 qualification, or willingness to obtain as part of the role

Location

Company Shop Renfrew, Unit 12, Renfrew Trading Estate, Argyll Avenue, PA4 9EN

Annual Salary

£28'500

Shift Hours

40 hours per week, over Monday to Sunday, 6:00am and 11pm (A degree of flexibility is required)

Benefits

What's in it for you:

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme - Grocery Aid
• Eligible for Costco membership and Cycle 2 Work scheme
• Contributory pension scheme with death in service benefit