Retail Shift Lead - Flexible Hours & Inclusive Growth

Tesco PLC; Middlesbrough; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to guide a store team and deliver excellent customer experiences. You will lead across departments, coaching colleagues and acting as the go-to person for daily questions in a fast-paced retail setting.

The role emphasises inclusive leadership, strong communication, and adaptability as store needs evolve. Flexible working is available, and benefits support work-life balance.

Qualifications

• Experience as a team lead or management in a fast-paced retail environment.
• Clear communicator able to inform the team using multiple methods.
• Passion for delivering great service and meeting customer needs.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues, as the go-to person for day-to-day queries.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers and communities.

Skills

Team leadership

Communication

Customer service

Adaptability

Job description

Tesco PLC is seeking a Shift Lead to guide a store team and deliver excellent customer experiences. You will lead across departments, coaching colleagues and acting as the go-to person for daily questions in a fast-paced retail setting.

The role emphasises inclusive leadership, strong communication, and adaptability as store needs evolve. Flexible working is available, and benefits support work-life balance.