Retail Shift Lead — Flexible Hours & Growth

Tesco; Hull and East Yorkshire; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Personal day

Staff discount

Wellbeing services

Life cover

Job summary

Tesco is looking for a Shift Lead to guide store teams and ensure excellent customer service across all store areas. You will be the go-to person for daily operations and will lead by example in delivering a welcoming shopping experience.

Ideal candidates will have proven leadership in retail, strong communication, and a proactive approach to problem solving. The role offers flexible hours within the set weekly window and benefits as part of Tesco’s team.

Qualifications

• Over 18 years old.
• Experience in a team lead or management role in a fast-paced retail environment.
• Strong service mindset with the ability to meet customer needs.

Responsibilities

• Lead the store team to deliver a great in-store experience.
• Collaborate across all store areas and assist colleagues with day-to-day queries.
• Build positive, inclusive relationships to motivate staff.
• Manage store operations in the absence of the Manager.
• Make balanced decisions and adapt to changing circumstances.
• Coach colleagues, provide feedback and model great service.
• Seek opportunities to improve customer service and store performance.

Skills

Leadership

Teamwork

Customer service

Communication

Adaptability

Problem solving

Job description

Tesco is looking for a Shift Lead to guide store teams and ensure excellent customer service across all store areas. You will be the go-to person for daily operations and will lead by example in delivering a welcoming shopping experience.

Ideal candidates will have proven leadership in retail, strong communication, and a proactive approach to problem solving. The role offers flexible hours within the set weekly window and benefits as part of Tesco’s team.