Retail Shift Lead — Flexible Hours & Growth

Tesco; Bury; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Holiday starting at 20 days

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with matching

Discounts & shares

Cycle-to-work

Uniform provided

Job summary

Tesco operates as a leading UK retailer focused on delivering value and quality to shoppers nationwide. This Shift Lead role places you at the heart of store operations, guiding teams to ensure smooth daily performance and exceptional customer experiences.

You’ll collaborate across departments, train colleagues, and respond quickly to store needs. You’ll lead by example, communicate clearly, and adapt to changing priorities as part of a supportive, inclusive team.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Retail experience

Customer service

Communication

Job description

Tesco operates as a leading UK retailer focused on delivering value and quality to shoppers nationwide. This Shift Lead role places you at the heart of store operations, guiding teams to ensure smooth daily performance and exceptional customer experiences.

You’ll collaborate across departments, train colleagues, and respond quickly to store needs. You’ll lead by example, communicate clearly, and adapt to changing priorities as part of a supportive, inclusive team.