Retail Shift Lead - Flexible Hours & Customer Focus

Tesco UK; Sutton-in-Ashfield; On-site; GBP 44,671,000 - 48,311,000; Full time

Job summary

Tesco UK in the United Kingdom is seeking a Shift Lead to guide store teams and deliver great customer service. You will lead daily operations across departments, ensure smooth service, and be the go-to person for day-to-day queries.

The role offers a minimum guaranteed hours with flexible scheduling, and pay starts at £15.59 per hour, rising to £16.86 in certain stores. Applicants must be 18 or older and have experience in a fast-paced retail environment, with strong communication and

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong role model with a passion for delivering great service and ensuring every customer's needs are met.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Retail experience

Job description

Tesco UK in the United Kingdom is seeking a Shift Lead to guide store teams and deliver great customer service. You will lead daily operations across departments, ensure smooth service, and be the go-to person for day-to-day queries.

The role offers a minimum guaranteed hours with flexible scheduling, and pay starts at £15.59 per hour, rising to £16.86 in certain stores. Applicants must be 18 or older and have experience in a fast-paced retail environment, with strong communication and