Retail Shift Leader — Flexible Hours & Benefits

Tesco; Cricklade; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days + personal day (22 max

Flexible working from day one

10% Colleague Clubcard discount

Wellbeing services

Life cover 5x pay

Pension with 7.5% employer match

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco is hiring a Shift Lead in the United Kingdom. The role involves leading the store team to deliver an exceptional customer experience, working across all departments, and being the go-to person for daily operational queries.

You will coach colleagues, communicate effectively, and model outstanding service while supporting a culture of inclusivity and continuous improvement. Roles include covering manager absence and adapting to store needs.

Qualifications

• Previous experience in a team lead or management role in a fast-paced retail environment.
• Passion for delivering great service and meeting customer needs.
• Ability to build inclusive, supportive team environments and communicate clearly.

Responsibilities

• Lead the store team to deliver a great customer experience.
• Work across all store areas and assist colleagues with day-to-day queries.
• Build positive, inclusive relationships to help coworkers perform at their best.
• Lead the store in the Manager’s absence with confidence and authority.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model excellent service.
• Seek opportunities to serve customers, communities and the planet better every day.

Skills

Team leadership

Customer service

Communication

Job description

Tesco is hiring a Shift Lead in the United Kingdom. The role involves leading the store team to deliver an exceptional customer experience, working across all departments, and being the go-to person for daily operational queries.

You will coach colleagues, communicate effectively, and model outstanding service while supporting a culture of inclusivity and continuous improvement. Roles include covering manager absence and adapting to store needs.