Retail Shift Lead

Foot Locker; Leeds; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday + 1 extra day/year (5+

Associate discount 30-50%

WellHub – Daily Wellbeing options

Employee Assistance Program - Retail

Job summary

Foot Locker in Leeds is seeking an in-store supervisor to lead a high‑performing team and drive exceptional customer experiences. You will guide sales, merchandising, and store operations while fostering a collaborative, energetic work environment.

The role requires a minimum of 2 years in retail with at least 1 year in a supervisory capacity, and a flexible schedule including nights and weekends. You will model enthusiasm for athletic products and coach others.

Qualifications

• Retail experience (2+ years)
• Supervisor experience (1+ year)
• Confident engaging customers to deliver elevated experience
• Able to take initiative and work with minimal supervision
• Flexible availability including nights, weekends, and holidays

Responsibilities

• Inspire and motivate your team to drive sales and deliver exceptional customer service
• Ensure high customer satisfaction by knowing products and collaborating with coworkers
• Meet sales, customer experience, merchandising, visual, and operational goals
• Maintain personal and store productivity goals
• Uphold quality and productivity across the store
• Serve as a link between customers, sales team, and Store/Assistant Manager
• Learn and share product knowledge and trends with customers
• Keep aware of current and upcoming product trends
• Contribute to a positive and inclusive work environment

Skills

Retail experience

Supervisor experience

Customer engagement

Self-starting

Flexible schedule

Job description

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 2 year's of retail experience
• At least 1 year of retail supervisor experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Maintaining personal and productivity goals
• Uphold the quality and productivity of every aspect of your store
• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
• Ability to learn and share expertise of products and trends to fit customer's needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust