Team Member

The Centre Livingston; Livingston; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday + extra day per year (

Associate discount 30–50%

WellHub – Daily Wellbeing options

Employee Assistance Program – Retail

Job summary

The Centre Livingston is seeking a customer-focused Sales Associate to join our store team. You will engage customers about athletic sneakers and apparel, start natural conversations, and work with colleagues to deliver an outstanding in-store experience.

You will be part of a team that values enthusiasm for athletic products, learning product trends, and maintaining high service standards. Enjoy a generous holiday allowance, staff discounts, and wellbeing resources as part of the role.

Qualifications

• 0–3 years of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results through enthusiasm for customers and athletic products.
• Initiates tasks without supervision.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Ensure high levels of customer satisfaction by being knowledgeable on all products and teaming up with co‑workers to provide excellent sales service.
• Deliver sales, outstanding customer experience and meet operational expectations.
• Maintain personal and productivity goals.
• Engage every customer with open-ended questions to assess needs.
• Learn and share expertise on products and trends to fit customer needs.
• Maintain knowledge of all products and current trends.
• Contribute to a positive and inclusive work environment.
• Enjoy 28 days holiday plus an extra day per year for first 5 years.
• Offer associate discount of 30%–50%.
• Utilise WellHub daily wellbeing options and Retail Trust EAP.

Skills

Customer engagement

Communication

Teamwork

Flexibility

Job description

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one’s enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• WellHub – Daily Wellbeing options for Employees
• Employee Assistance Program – Retail Trust