Assistant Manager

Foot Locker; Leeds; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

28 days holiday

Associate discount 30-50%

Employee Assistance Program - Retail

WellHub App: wellbeing, gym discounts

Job summary

Foot Locker in Leeds seeks an experienced store leader to coach and supervise the team, driving sales and delivering a first-class in-store Customer Experience. You will oversee store operations, training, employee management, visual merchandising, and asset protection, stepping in for the Store Manager when needed.

Your leadership will steer customer engagement, product knowledge, and profit goals across a fast-paced, omni-channel environment.

Qualifications

• Demonstrated leadership in a customer-facing sales setting.
• At least 3 years retail store management experience.
• Confident engaging customers to deliver an elevated experience.
• Motivated by interactions with customers and athletic products.
• Resourceful in a dynamic omni-channel environment.
• Strong math, analysis and decision-making abilities.
• High ethics, integrity and trust.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coach and motivate the team to drive sales and exceptional service.
• Ensure high customer satisfaction with product knowledge and teamwork.
• Deliver sales, customer experience, merchandising and operational goals.
• Act as a partner between customers, associates and store leadership.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of current and upcoming products and trends.
• Contribute to a positive, inclusive work environment.

Skills

Leadership

Store management

Customer service

Sales coaching

Visual merchandising

Financial analysis

Flexible availability

Ethics & integrity

Job description

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Qualifications

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
• At least 3 years retail store management experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• Employee Assistance Program - Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps