Retail Shift Lead

Foot Locker; Telford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Foot Locker in the United Kingdom seeks an in-store leader to inspire a team, deliver outstanding customer service and drive sales to maximise profits. You will lead daily operations, train staff, and partner with store management to meet division standards.

You should have at least 2 years of retail experience with 1 year in a supervisory role, a confident, friendly approach with customers, and flexible availability including nights and weekends. A positive, inclusive work environment awaits.

Qualifications

• At least 2 years of retail experience.
• At least 1 year of supervisor experience.
• Confident in engaging customers to deliver an elevated experience.
• Motivated to achieve results through enthusiasm for products.
• Initiates tasks without supervision.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Inspire and motivate your team to drive sales and service.
• Ensure high customer satisfaction with product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, and operations expectations.
• Maintain personal and productivity goals.
• Uphold quality and productivity of every store aspect.
• Act as a partner between customers, sales associates, store manager.
• Learn and share expertise of products and trends to fit customer needs.
• Maintain awareness of product knowledge and trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Supervisor experience

Customer engagement

Results driven

Flexible schedule

Team leadership

Job description

You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

• At least 2 years of retail experience


• At least 1 year of supervisor experience


• Confident and comfortable engaging customers to deliver an elevated experience


• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products


• Initiates completion of tasks or activities without necessary supervision


• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Inspire, and motivate your team to drive sales that deliver exceptional customer service


• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service


• Delivering sales, customer experience, merchandising, visual, and operational expectations


• Maintaining personal and productivity goals


• Uphold the quality and productivity of every aspect of your store


• Act as a partner between customers, sales associates, Assistant Manager and the Store Manager


• Ability to learn and share expertise of products and trends to fit customer’s needs


• Maintains an awareness of all product knowledge, and current or upcoming product / trends


• Contributes to a positive and inclusive work environment