Retail Security and Customer Service Officer

Mitie Group plc.; Liverpool; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Hourly rate £15.15

20% staff discount

SIA licence renewal covered

Share Save scheme

Cycle to work

Life Assurance

Childcare Vouchers

Job summary

Mitie Group plc. is recruiting a Retail Support Security Officer for M&S stores across Liverpool and surrounding areas to help create a safe, welcoming environment and protect customers, colleagues and stock in a fast-paced retail setting.

The role requires calmness under pressure, professional conduct and strong communication. A valid SIA licence is desirable; access to a vehicle is required for multiple store locations.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You’ll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you’ll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You’ll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you’ll always act professionally and confidently.
• Being a team player is crucial. You’ll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You’ll adapt quickly to changing situations to support the store when needed.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Customer service

Decision making

Job description

Mitie Group plc. is recruiting a Retail Support Security Officer for M&S stores across Liverpool and surrounding areas to help create a safe, welcoming environment and protect customers, colleagues and stock in a fast-paced retail setting.

The role requires calmness under pressure, professional conduct and strong communication. A valid SIA licence is desirable; access to a vehicle is required for multiple store locations.