Customer-Focused Retail Security Officer

Mitie Group plc.; Winchester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Complimentary beverages and snacks

Full training and SIA licence renewal

Security programmes and development

Career progression within Mitie

Job summary

Mitie Group plc. is recruiting for a Retail Security Officer at M&S Winchester. The role focuses on maintaining a safe, secure and welcoming store environment, contributing to a positive customer journey while protecting colleagues and store assets.

Ideal candidates bring strong communication, professionalism and calm under pressure, with a genuine desire to help customers and colleagues. The position offers industry training and progression within Mitie’s retail security network.

Qualifications

• 5 years trackable working history in UK.

Responsibilities

• Maintain a visible, welcoming and reassuring presence within store
• Support customers and colleagues professionally and confidently
• Respond to incidents, theft and security concerns
• De-escalate challenging situations calmly and respectfully
• Collaborate with store teams as part of the wider M&S environment
• Deliver high standards of professionalism and customer service at all times

Skills

Communication

Professionalism

Confidence

Calm under pressure

Customer service

High standards

Job description

Mitie Group plc. is recruiting for a Retail Security Officer at M&S Winchester. The role focuses on maintaining a safe, secure and welcoming store environment, contributing to a positive customer journey while protecting colleagues and store assets.

Ideal candidates bring strong communication, professionalism and calm under pressure, with a genuine desire to help customers and colleagues. The position offers industry training and progression within Mitie’s retail security network.