Retail Security Specialist: Calm, Customer Guardian

OCS; Basingstoke; On-site; GBP 12,000 - 17,000; Full time

Job summary

OCS UK & Ireland is hiring a Retail Security Officer to protect customers, staff and stock in a busy UK shopping environment. You will deter theft, patrol the store, monitor CCTV and respond to alarms while delivering excellent customer service.

You must have the Right to Work in the UK, a valid SIA Licence (DS or Security Guarding) and DBS/BS7858 clearance. Flexible weekend shifts and professional conduct are essential, with ongoing training and a supportive team behind you.

Qualifications

• Right to work in the UK and DBS/BS7858 clearance required.
• Valid SIA Licence (DS or Security Guarding) and security experience essential.
• Strong observation and reporting skills; able to stay calm under pressure.

Responsibilities

• Maintain a visible security presence, deter theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where required
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

Skills

Right to Work

DBS Clearance

BS7858 Clearance

SIA Licence

Security Experience

Observational Skills

De-escalation

Communication Skills

Weekend Flexibility

Job description

OCS UK & Ireland is hiring a Retail Security Officer to protect customers, staff and stock in a busy UK shopping environment. You will deter theft, patrol the store, monitor CCTV and respond to alarms while delivering excellent customer service.

You must have the Right to Work in the UK, a valid SIA Licence (DS or Security Guarding) and DBS/BS7858 clearance. Flexible weekend shifts and professional conduct are essential, with ongoing training and a supportive team behind you.