Retail Security Officer: Visible Deterrent & Customer Focus

OCS; Northam; On-site; GBP 21,000 - 23,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff, and stock and to maintain a safe shopping environment. You will deter crime, deliver customer service, and respond to incidents within the store.

The role requires a valid SIA license, strong observation skills, and the ability to handle difficult situations professionally, with flexibility for varied shifts including weekends and evenings.

Qualifications

• SIA Licence is required and must be current.
• Strong observational skills to identify suspicious activity.
• Ability to handle difficult situations calmly and professionally.
• Excellent verbal and written reporting and communication.
• Proactive approach to safety and security, with flexible shifts.

Responsibilities

• Act as a visible security presence, deterring theft and anti-social behaviour.
• Conduct regular patrols of the store premises to ensure safety.
• Monitor CCTV and security equipment and respond to incidents.
• Carry out searches in accordance with policy.
• Respond to alarms promptly and escalate to management or law enforcement as needed.
• Complete detailed incident and observation reports.
• Liaise with store management and staff on security concerns.

Skills

SIA Licence (DS or Security Guarding)

Observation skills

De-escalation

Verbal & written communication

Flexibility for weekends/evenings

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff, and stock and to maintain a safe shopping environment. You will deter crime, deliver customer service, and respond to incidents within the store.

The role requires a valid SIA license, strong observation skills, and the ability to handle difficult situations professionally, with flexibility for varied shifts including weekends and evenings.