Retail Security Pro — Customer & Safety Champion

OCS; Alnwick; Remote; GBP 15,000 - 18,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in our stores. You will maintain a visible security presence, patrol the store, monitor CCTV and respond to incidents while delivering excellent customer service.

The ideal candidate will hold a valid SIA Licence (DS or Security Guarding), be eligible for DBS and BS7858 clearance and have the Right to Work in the UK.

Qualifications

• Must have SIA Licence (DS or Security Guarding).
• DBS and BS7858 security clearance may be required.
• Right to Work in the UK is mandatory.
• Experience in retail security and CCTV observation is desirable.

Responsibilities

• Maintain a visible security presence to deter theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management on security matters.
• Provide a professional and approachable presence to customers and staff.
• Assist customers and staff with queries and directions.
• De-escalate challenging situations calmly and professionally.
• Follow site procedures and company policies, and adhere to legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Observational skills

Customer service

Communication

De-escalation

Professional appearance

Flexibility

Education

SIA Licence (Door Supervisor or Security Guarding)

DBS and BS7858 clearance

Right to Work in the UK

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in our stores. You will maintain a visible security presence, patrol the store, monitor CCTV and respond to incidents while delivering excellent customer service.

The ideal candidate will hold a valid SIA Licence (DS or Security Guarding), be eligible for DBS and BS7858 clearance and have the Right to Work in the UK.