Retail Security Pro - Calm, Customer-Focused & Safe Stores

Mitie Group plc.; Chester; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

20% discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Vouchers

Job summary

Mitie Group plc. is hiring a Retail Security Officer for M&S across Cheshire and North Wales locations. The role focuses on creating a safe, welcoming environment while protecting customers, colleagues and stock.

You’ll stay calm under pressure, lead with professionalism and use store technology to support operations. The position requires strong communication and a customer-focused approach, with a salary of £16.50 per hour and benefits listed.

Qualifications

• Previous security experience is preferred.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with the ability to make sound decisions quickly.
• Genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible presence to deter incidents and assist customers.
• Respond to incidents calmly and professionally, following procedures.
• Protect store people, products and property.
• Operate store technology such as reporting systems and body-worn cameras.
• Work as part of a team to support daily store operations.

Skills

Customer service

Security awareness

Communication skills

Calm under pressure

Proactive decision making

Job description

Mitie Group plc. is hiring a Retail Security Officer for M&S across Cheshire and North Wales locations. The role focuses on creating a safe, welcoming environment while protecting customers, colleagues and stock.

You’ll stay calm under pressure, lead with professionalism and use store technology to support operations. The position requires strong communication and a customer-focused approach, with a salary of £16.50 per hour and benefits listed.