Retail Security Pro: Calm, Customer-First Protector

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie is seeking a Retail Security Officer for M&S to help create a safe, welcoming and secure environment for customers and colleagues. The role requires staying calm under pressure, leading with professionalism and delivering great service while protecting stores, people and products.

You will operate in a fast-paced retail setting, greet customers, and provide professional support to colleagues. The position offers a robust benefits package and opportunities within Mitie.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Operate in a fast-paced retail environment, staying alert and ready to act when needed.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations and incidents.
• Help prevent loss, respond to incidents and support safe ways of working.
• Work closely with store colleagues to maintain high standards and a positive environment.
• Stay calm under pressure and act professionally in all situations.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Proactive mindset

Customer service

Job description

Mitie is seeking a Retail Security Officer for M&S to help create a safe, welcoming and secure environment for customers and colleagues. The role requires staying calm under pressure, leading with professionalism and delivering great service while protecting stores, people and products.

You will operate in a fast-paced retail setting, greet customers, and provide professional support to colleagues. The position offers a robust benefits package and opportunities within Mitie.