Retail Security Officer — Calm, Customer-First Defender

Mitie Group plc.; Ellesmere Port; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Retail Security Officer for M&S at Cheshire Oaks. You’ll be the visible, welcoming security presence, keeping customers and colleagues safe while maintaining a calm, professional demeanour.

You’ll deter loss, respond to incidents, and support store operations using mobile reporting and body-worn cameras. A strong customer service approach and proactive mindset are essential; a valid SIA licence is desirable but not essential.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Protect store assets and ensure a safe shopping environment.
• Respond to incidents and deter loss; act quickly and professionally.
• Greet customers and provide professional assistance and guidance.
• Utilise store technology and reporting systems for incident management.
• Collaborate with colleagues to maintain high standards and a positive store atmosphere.

Skills

Security experience

SIA licence (desirable)

Communication skills

Customer service

Job description

Mitie Group plc. is seeking a Retail Security Officer for M&S at Cheshire Oaks. You’ll be the visible, welcoming security presence, keeping customers and colleagues safe while maintaining a calm, professional demeanour.

You’ll deter loss, respond to incidents, and support store operations using mobile reporting and body-worn cameras. A strong customer service approach and proactive mindset are essential; a valid SIA licence is desirable but not essential.