Retail Security Officer - Calm, Customer-Focused & Proactive

Mitie Group plc.; Leeds; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

20% discount (after qualifying period)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Retail Security Officer for M&S stores in the Leeds area. You will help create a safe, welcoming environment for customers and colleagues while protecting people and products.

The role requires calm under pressure, professional conduct, and a proactive mindset with strong customer service skills. You will be a visible presence, supporting store operations and incident response.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a safe, welcoming and secure store environment for customers and colleagues.
• Provide professional customer service and be a visible store presence.
• Support store operations using store technology and reporting systems.
• Prevent loss, respond to incidents and identify risks to protect store people and products.

Skills

Strong communication

Interpersonal skills

Customer service

Calm under pressure

Job description

Mitie Group plc. is seeking a Retail Security Officer for M&S stores in the Leeds area. You will help create a safe, welcoming environment for customers and colleagues while protecting people and products.

The role requires calm under pressure, professional conduct, and a proactive mindset with strong customer service skills. You will be a visible presence, supporting store operations and incident response.