Retail Security Specialist - Customer-Focused

B&M Retail; Newry; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Job summary

B&M Retail in Newry is seeking a confident Retail Security Officer to safeguard people, products and the store environment, while delivering a welcoming customer experience.

You’ll work closely with the Store Management Team, monitor incidents, operate CCTV, support health and safety, and conduct investigations into loss, theft and fraud. This is a full-time, permanent role with flexible day, evening and weekend shifts.

Qualifications

• Ability to monitor and report incidents while remaining calm.
• Strong verbal and written communication under pressure.
• Willingness to work day, evening and weekend shifts.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Following procedures

Communication skills

Conflict handling

Integrity

Team player

Job description

B&M Retail in Newry is seeking a confident Retail Security Officer to safeguard people, products and the store environment, while delivering a welcoming customer experience.

You’ll work closely with the Store Management Team, monitor incidents, operate CCTV, support health and safety, and conduct investigations into loss, theft and fraud. This is a full-time, permanent role with flexible day, evening and weekend shifts.