Retail Security Officer — Calm, Customer‑Focused Protector

Mitie Cleaning & Hygiene Services; Barnstaple; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services in Barnstaple is seeking a Support Retail Security Officer. The role focuses on creating a safe and welcoming store environment, protecting customers, colleagues, and products while delivering excellent service.

You will be a visible presence, with strong communication and proactive decision-making in a fast-paced retail setting. This position requires you to be adaptable, customer-focused, and calm under pressure, contributing to loss prevention and incident

Qualifications

• Previous security experience preferred
• Strong communication and interpersonal skills
• Calm, confident and professional approach
• Proactive mindset with ability to make quick decisions
• Genuine passion for customer service and safety

Responsibilities

• Operate in a fast-paced retail environment, stay alert and responsive
• Greet customers and provide professional support to customers and colleagues
• Help keep stores safe and secure, prevent loss and respond to incidents
• Use store technology and body-worn cameras to support operations
• Stay calm under pressure and work as part of a store team
• Adapt quickly to changing situations to support the store

Skills

Strong communication

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service focus

Tools

SIA licence (desirable)

Job description

Mitie Cleaning & Hygiene Services in Barnstaple is seeking a Support Retail Security Officer. The role focuses on creating a safe and welcoming store environment, protecting customers, colleagues, and products while delivering excellent service.

You will be a visible presence, with strong communication and proactive decision-making in a fast-paced retail setting. This position requires you to be adaptable, customer-focused, and calm under pressure, contributing to loss prevention and incident