Retail Security Officer – Visible Protection & Customer Service

OCS; Barnsley; On-site; GBP 21,000 - 27,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a fast-paced retail environment in Barnsley. You will act as a visible deterrent, provide excellent customer service and respond promptly to incidents.

Role requires a valid SIA licence, UK Right to Work, and the ability to undergo DBS/BS7858 clearance. Rolling 4 on 4 off rota and opportunities to progress within a leading facilities management company.

Qualifications

• Must hold valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Right to Work in the UK and ability to undergo DBS and BS7858 security clearance.
• Excellent observational and reporting skills, with calm handling of difficult situations.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour
• Patrol the store and monitor CCTV for suspicious activity
• Respond to alarms and incidents, escalating where required
• Conduct searches in line with company procedures when necessary
• Complete accurate incident and observation reports
• Work closely with store management and staff on security matters
• Provide a professional and approachable presence
• Assist customers and staff with queries
• De-escalate challenging situations calmly
• Follow all site procedures, company policies and legal requirements
• Support the wider team and undertake additional duties as required

Skills

SIA Licence

Security experience

Right to work in UK

DBS and BS7858 clearance

Observational skills

Verbal & written communication

De-escalation

Flexibility with shifts

Proactive professional approach

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a fast-paced retail environment in Barnsley. You will act as a visible deterrent, provide excellent customer service and respond promptly to incidents.

Role requires a valid SIA licence, UK Right to Work, and the ability to undergo DBS/BS7858 clearance. Rolling 4 on 4 off rota and opportunities to progress within a leading facilities management company.