Retail Security Officer | Visible Security & Customer Care

OCS; Liskeard; Remote; GBP 20,000 - 25,000; Full time

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock within a busy retail environment. You will deter theft, monitor CCTV, respond to incidents and provide excellent customer service.

You will hold a valid SIA licence, have Right to Work in the UK, and be prepared to work varied shifts including weekends and evenings. DBS/BS7858 clearance may be required, and you will report clearly and professionally.

Qualifications

• Right to work in the UK; eligibility for DBS/BS7858 clearance.
• Valid SIA Licence (DS or Security Guarding) and relevant security experience.
• Strong observational and reporting skills.
• Ability to stay calm and professional in challenging situations.
• Excellent verbal and written communication for reporting.

Responsibilities

• Maintain a visible security presence to deter theft.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating when required.
• Conduct searches in line with company procedures.
• Complete accurate incident and observation reports.
• Work with store management on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate situations calmly.
• Follow site procedures, policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Right to work in UK

SIA Licence (DS or Security Guarding)

DBS/BS7858 clearance

Observational skills

Verbal and written communication

Flexible shifts (weekends/evenings)

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock within a busy retail environment. You will deter theft, monitor CCTV, respond to incidents and provide excellent customer service.

You will hold a valid SIA licence, have Right to Work in the UK, and be prepared to work varied shifts including weekends and evenings. DBS/BS7858 clearance may be required, and you will report clearly and professionally.