Retail Security Officer | 5 On 2 Off | Protect & Assist

OCS; Waterlooville; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Wagestream Pay

Retail discounts

Digital learning resources

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a retail setting. You will deter theft, patrol the store, monitor CCTV, respond to alarms, and conduct searches when required, while delivering excellent customer service.

Ideal candidates have the Right to Work in the UK, DBS and BS7858 clearance, a valid SIA Licence (DS or Security Guarding) and relevant security experience, with strong communication skills and the ability to handle situations

Qualifications

• Must have the Right to Work in the UK.
• Ability to undergo DBS and BS7858 security clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Strong observational skills and ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Observational skills

Verbal communication

Written communication

De-escalation

Education

DBS and BS7858 clearance

Tools

SIA Licence (DS or Security Guarding)

Job description

OCS UK & Ireland is seeking a Retail Security Officer to protect customers, staff and stock in a retail setting. You will deter theft, patrol the store, monitor CCTV, respond to alarms, and conduct searches when required, while delivering excellent customer service.

Ideal candidates have the Right to Work in the UK, DBS and BS7858 clearance, a valid SIA Licence (DS or Security Guarding) and relevant security experience, with strong communication skills and the ability to handle situations