Retail Security Officer - SIA Licensed, Customer Focused

OCS Group limited; Warminster; On-site; GBP 12,000 - 17,000; Full time

Job summary

OCS Group limited is seeking a Retail Security Officer to protect customers, staff and stock in a retail environment. You will deter theft, patrol store areas, monitor CCTV, respond to incidents and report accurately. A professional, approachable presence and strong communication with management are essential.

Role requires an SIA licence, Right to Work in the UK, and DBS/BS7858 clearance. You will work varied shifts, including weekends, and be part of a team delivering high standards of safety

Qualifications

• Valid SIA Licence (Door Supervisor or Security Guarding) with relevant security experience.
• Right to Work in the UK and ability to undergo DBS and BS7858 security clearance.
• Strong observational skills and ability to identify suspicious activity.
• Excellent verbal and written communication for reporting and interactions.

Responsibilities

• Maintain a visible security presence and deter theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents and escalate where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence; assist customers and staff.
• De-escalate challenging situations calmly; follow all site procedures and policies.
• Support the wider team and undertake additional duties as required.

Skills

SIA Licence

Right to Work

DBS clearance

BS7858 clearance

Customer service

Observational skills

Communication

Job description

OCS Group limited is seeking a Retail Security Officer to protect customers, staff and stock in a retail environment. You will deter theft, patrol store areas, monitor CCTV, respond to incidents and report accurately. A professional, approachable presence and strong communication with management are essential.

Role requires an SIA licence, Right to Work in the UK, and DBS/BS7858 clearance. You will work varied shifts, including weekends, and be part of a team delivering high standards of safety