Customer-First Retail Security Specialist (Full-Time)

B&M Retail; Burnham-on-Sea; On-site; GBP 18,000 - 22,000; Full time

Job summary

B&M Retail in Burnham-On-Sea is seeking a confident and professional Retail Security Officer to safeguard people, products and the store environment while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts across our Burnham-On-Sea stores and surrounding sites.

You will monitor the store, operate CCTV, support health and safety procedures, investigate stock loss, theft and fraud, and engage with customers and colleagues to

Qualifications

• Alert and calm under pressure with a customer-first mindset.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations in a professional manner.
• Sound judgement, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Incident prevention

CCTV monitoring

Health & safety

Investigations

Customer interaction

Tools

CCTV systems

Job description

B&M Retail in Burnham-On-Sea is seeking a confident and professional Retail Security Officer to safeguard people, products and the store environment while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts across our Burnham-On-Sea stores and surrounding sites.

You will monitor the store, operate CCTV, support health and safety procedures, investigate stock loss, theft and fraud, and engage with customers and colleagues to