Retail Security Officer: Create Safe, Welcoming Experiences

Mitie Cleaning & Hygiene Services; Yeovil; On-site; GBP 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

40+ hours guaranteed per week

Staff discount

Company-funded SIA licence renewal

Career progression

MiDeals discounts

Cycle to Work

Job summary

Mitie Cleaning & Hygiene Services is recruiting a Retail Security Officer for M&S in Yeovil. The role focuses on creating a safe, welcoming store environment while protecting people and assets, delivering professional service and reassuring customers and colleagues alike.

You will join a team delivering high standards of security and customer experience in a premium retail setting. Previous retail or customer-facing experience and strong communication are valued assets for this position.

Qualifications

• 5 years of trackable UK work history.
• Experience in retail, hospitality or customer-facing roles is valued.
• Willingness to maintain high security and customer service standards.

Responsibilities

• Creating a visible, welcoming and reassuring presence within store.
• Supporting customers and colleagues professionally and confidently.
• Responding appropriately to incidents, theft and security concerns.
• Helping de-escalate challenging situations calmly and respectfully.
• Working collaboratively with store teams as part of the wider M&S environment.
• Delivering high standards of professionalism, communication and customer service at all times.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer focus

Job description

Mitie Cleaning & Hygiene Services is recruiting a Retail Security Officer for M&S in Yeovil. The role focuses on creating a safe, welcoming store environment while protecting people and assets, delivering professional service and reassuring customers and colleagues alike.

You will join a team delivering high standards of security and customer experience in a premium retail setting. Previous retail or customer-facing experience and strong communication are valued assets for this position.