Retail Security Officer | Customer-Focused & Calm

Mitie Group plc.; Grimsby; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Colleague discount

SIA licence renewal (company-funded)

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is recruiting for a Retail Security Officer at M&S in Grimsby. The role focuses on creating a safe and welcoming environment, protecting customers, colleagues, and products.

You’ll stay calm under pressure, lead with professionalism, and deliver great service while maintaining store security. The position emphasizes customer service, visible security presence, and the use of store technology to support incident management.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach; proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Maintain store safety and security, prevent loss, and respond to incidents.
• Use store technology (including mobile reporting systems and body-worn cameras) to support operations and incident management.
• Provide professional support to customers and colleagues and stay calm under pressure.

Skills

Customer service

Communication

Professionalism

Decision making

Job description

Mitie Group plc. is recruiting for a Retail Security Officer at M&S in Grimsby. The role focuses on creating a safe and welcoming environment, protecting customers, colleagues, and products.

You’ll stay calm under pressure, lead with professionalism, and deliver great service while maintaining store security. The position emphasizes customer service, visible security presence, and the use of store technology to support incident management.