Retail Security Pro: Calm, Customer‑Focused Protector

Mitie; Grantham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

SIA licence renewal funded

Cycle to Work Scheme

Life Assurance

Share Incentive Plan

Salary Finance scheme

Job summary

Mitie is hiring a Retail Security Officer for M&S in Grantham to safeguard customers, colleagues and assets while delivering excellent service. You will be a visible, calm, and professional presence, using store tech and body-worn cameras to support operations.

The role offers 40+ hours per week at £13.58 per hour in a fast-paced retail environment. Previous security experience is preferred; a valid SIA licence is desirable though not essential.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.

Responsibilities

• Prevent loss and respond to incidents in-store.
• Identify risks and support safe ways of working.
• Use store technology and reporting systems to support operations.
• Provide professional support to customers and colleagues.
• Stay calm under pressure and act professionally.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Decision making

Customer service

Tools

Body-worn cameras

Job description

Mitie is hiring a Retail Security Officer for M&S in Grantham to safeguard customers, colleagues and assets while delivering excellent service. You will be a visible, calm, and professional presence, using store tech and body-worn cameras to support operations.

The role offers 40+ hours per week at £13.58 per hour in a fast-paced retail environment. Previous security experience is preferred; a valid SIA licence is desirable though not essential.