Retail Security Officer: Calm, Customer‑First Protector

Mitie Cleaning & Hygiene Services; Grantham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal

Share incentive plan

Save As You Earn

Cycle to Work

Life Assurance

Childcare vouchers

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S in Grantham. You will help create a safe, welcoming store environment, protect people and products, and support customer service with a visible, professional presence.

The role requires calm professionalism, strong communication, and the ability to respond quickly to incidents. A valid SIA licence is desirable but not essential, with training and progression opportunities available.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Play a key role in creating a safe, welcoming and secure environment for customers and colleagues.
• Operate in a fast-paced retail setting, staying alert and responsive to incidents.
• Assist with loss prevention, incident response and safe ways of working.
• Use store technology (mobile reporting, body-worn cameras) to support operations and incident management.
• Remain calm under pressure and work closely with store teams to maintain high standards.

Job description

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S in Grantham. You will help create a safe, welcoming store environment, protect people and products, and support customer service with a visible, professional presence.

The role requires calm professionalism, strong communication, and the ability to respond quickly to incidents. A valid SIA licence is desirable but not essential, with training and progression opportunities available.