Retail Security Officer — Customer‑Focused, 40+ Hours

Mitie Group plc.; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is recruiting for a Retail Security Officer at M&S Battlefield in the United Kingdom. You will help create a safe, welcoming and secure environment for customers and colleagues, patrol the store, monitor incidents and respond calmly under pressure.

This role requires driving access due to the store location, with guaranteed 40+ hours per week. You should be a confident, customer-focused presence, able to use store tech and communicate effectively to keep people safe and assist

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role, greeting customers and delivering professional support to customers and colleagues.
• Keep stores safe and secure, prevent loss, respond to incidents, and identify risks.
• Use store technology, including mobile reporting systems and body-worn cameras, to support operations and incident management.
• Stay calm under pressure and act professionally while supporting emergency procedures and working with store teams.

Skills

Security experience

Customer service

Strong communication

Calm under pressure

Decision making

Job description

Mitie Group plc. is recruiting for a Retail Security Officer at M&S Battlefield in the United Kingdom. You will help create a safe, welcoming and secure environment for customers and colleagues, patrol the store, monitor incidents and respond calmly under pressure.

This role requires driving access due to the store location, with guaranteed 40+ hours per week. You should be a confident, customer-focused presence, able to use store tech and communicate effectively to keep people safe and assist