Retail Security Officer - Experience Champion (40+)

Mitie Group plc.; Bristol; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

40+ hours per week guaranteed

20% colleague discount (M&S)

SIA licence renewal funded

Ongoing training and development

Share schemes and employee benefits

Job summary

Mitie Group plc. in Bristol is looking for a Retail Security Officer for M&S Longwell Green. You will protect customers and assets while delivering a welcoming store experience and professional security service.

You will be visible and approachable, de-escalate situations calmly, assist colleagues, and support the store team to uphold safety standards and the high service levels M&S expects. This is a customer-facing, patrol-based role with a guaranteed 40+ hours per week and a competitive

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• Calm and positive approach under pressure.
• Genuine desire to help customers and colleagues.

Responsibilities

• Create a visible, welcoming presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns as required.
• De-escalate situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Communication skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer-focused

Job description

Mitie Group plc. in Bristol is looking for a Retail Security Officer for M&S Longwell Green. You will protect customers and assets while delivering a welcoming store experience and professional security service.

You will be visible and approachable, de-escalate situations calmly, assist colleagues, and support the store team to uphold safety standards and the high service levels M&S expects. This is a customer-facing, patrol-based role with a guaranteed 40+ hours per week and a competitive