Retail Security Officer — Customer-First Loss Prevention

B&M Retail; Peterborough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality benefits

Job summary

B&M Retail in Peterborough is hiring a confident and professional Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. The role is full-time and permanent with shifts across daytime, evening and weekends.

You’ll monitor store activity, operate CCTV, enforce Health & Safety procedures, investigate stock loss, theft and fraud, and engage with customers and colleagues to resolve situations calmly and effectively.

Qualifications

• Follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations in a professional manner.
• Sound judgement, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Alertness

Calm under pressure

Verbal communication

Written communication

Customer service mindset

Team player

Integrity

Job description

B&M Retail in Peterborough is hiring a confident and professional Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. The role is full-time and permanent with shifts across daytime, evening and weekends.

You’ll monitor store activity, operate CCTV, enforce Health & Safety procedures, investigate stock loss, theft and fraud, and engage with customers and colleagues to resolve situations calmly and effectively.