Customer-First Security Officer | Loss Prevention & Safety

B&M Retail Limited; Swindon; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Job summary

B&M Retail Limited in Swindon is seeking a confident Retail Security Officer to join our store team. You will safeguard people and products while delivering a welcoming shopping experience.

This full-time role offers varied daytime, evening, and weekend shifts, contributing to store safety and excellent customer service. You will monitor incidents, support health and safety procedures, and collaborate with the Store Management Team to minimize loss and risk.

Qualifications

• Alert and calm under pressure with good judgment
• Clear verbal and written communication
• Professional and trustworthy in all interactions
• Customer-first mindset and service orientation
• Reliable team player who takes initiative

Responsibilities

• Actively monitor the store to identify, prevent and report incidents
• Operate and review CCTV in line with company policies
• Support Health & Safety procedures and store risk management
• Conduct investigations into stock loss, theft and fraud
• Engage with customers and colleagues to resolve situations calmly and effectively

Skills

Alert and calm

Strong communication

Professional demeanor

Customer-first mindset

Team player

Job description

B&M Retail Limited in Swindon is seeking a confident Retail Security Officer to join our store team. You will safeguard people and products while delivering a welcoming shopping experience.

This full-time role offers varied daytime, evening, and weekend shifts, contributing to store safety and excellent customer service. You will monitor incidents, support health and safety procedures, and collaborate with the Store Management Team to minimize loss and risk.