Retail Security Officer - Welcoming, Calm & Professional

Mitie Cleaning & Hygiene Services; Cambridge; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

40+ hours per week

Colleague discount

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S in Cambridge. The role focuses on creating a safe, welcoming store experience while acting as part of the wider store team to deliver professionalism and reassurance for customers and colleagues.

You will maintain a secure environment, support customers and staff, respond to incidents, and contribute to a premium retail journey across the M&S environment.

Qualifications

• 5 years trackable working history in the UK.

Responsibilities

• Creating a visible, welcoming and reassuring presence within store.
• Responding to incidents, theft and security concerns.
• De-escalating challenging situations calmly and respectfully.
• Supporting customers and colleagues professionally and confidently.
• Delivering high standards of professionalism, communication and customer service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer service

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S in Cambridge. The role focuses on creating a safe, welcoming store experience while acting as part of the wider store team to deliver professionalism and reassurance for customers and colleagues.

You will maintain a secure environment, support customers and staff, respond to incidents, and contribute to a premium retail journey across the M&S environment.