Retail Security Officer - Calm, Proactive & Customer-Focused

Mitie Group; Wrexham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount (after aqualif.

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a vigilant Security Officer for a fast-paced retail environment. You will help keep stores safe, greet customers, and provide professional support to colleagues while protecting people and products. A calm, proactive attitude and strong communication are essential for incidents and daily operations.

The role offers a structured benefits package and the opportunity to contribute to a trusted, nationwide security team within Mitie’s retail portfolio.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, though not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Protect stores, people and products by preventing loss and responding to incidents.
• Identify risks and support safe ways of working in a fast-paced retail environment.
• Maintain high standards of customer service and support to customers and colleagues.
• Use store technology (mobile reporting systems, body-worn cameras) to support operations and incident management.
• Stay calm and professional in challenging situations and emergencies.
• Work closely with store colleagues to create a positive environment and flexible cover as needed.

Skills

Security experience

SIA licence desirable

Strong communication

Interpersonal skills

Calm under pressure

Customer service mindset

Job description

Mitie Cleaning & Hygiene Services is seeking a vigilant Security Officer for a fast-paced retail environment. You will help keep stores safe, greet customers, and provide professional support to colleagues while protecting people and products. A calm, proactive attitude and strong communication are essential for incidents and daily operations.

The role offers a structured benefits package and the opportunity to contribute to a trusted, nationwide security team within Mitie’s retail portfolio.