Retail Security Officer — Calm, Customer‑Focused

Mitie Cleaning & Hygiene Services; Wilmslow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount (after aqual a)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Security Officer for a fast-paced M&S retail environment in Handforth. You will help keep the store safe, deliver excellent customer service, and greet customers as they shop, while supporting colleagues and store operations with professionalism.

The role requires a calm, confident approach, reliability for 40+ hours per week, and a valid or desirable SIA licence. Join a team committed to safety, service and a welcoming store atmosphere.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Keep the store safe and secure by preventing loss and responding to incidents.
• Deliver professional support to customers and colleagues in a fast-paced retail environment.
• Use store technology, including mobile reporting systems and body-worn cameras.
• Work closely with store colleagues to maintain high standards and a positive environment.
• Stay calm under pressure and act professionally in challenging situations.

Skills

Communication skills

Calm under pressure

Customer service

Team player

Proactive mindset

Interpersonal skills

Education

SIA Licence (desirable)

Job description

Mitie Cleaning & Hygiene Services is seeking a Security Officer for a fast-paced M&S retail environment in Handforth. You will help keep the store safe, deliver excellent customer service, and greet customers as they shop, while supporting colleagues and store operations with professionalism.

The role requires a calm, confident approach, reliability for 40+ hours per week, and a valid or desirable SIA licence. Join a team committed to safety, service and a welcoming store atmosphere.