Customer-Facing Security Officer: Calm & Welcoming

Mitie; Stevenage; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Career progression opportunities

Benefits package

Share schemes / incentive plan

Job summary

Mitie is recruiting for an M&S Security Officer to help deliver professionalism and customer experience in a premium UK retail setting. You will maintain a safe environment while supporting the customer journey and store operations.

We seek confident, professional individuals who remain calm under pressure and enjoy helping others, with a focus on customer service and safeguarding colleagues and customers daily.

Qualifications

• Experience in customer-facing environments such as retail, hospitality or security.
• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement
• Calm, positive attitude under pressure
• Genuine desire to help customers and colleagues

Responsibilities

• Creating a visible, welcoming and reassuring presence within store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de-escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

Skills

Communication

Emotional intelligence

Confidence under pressure

Customer service mindset

Job description

Mitie is recruiting for an M&S Security Officer to help deliver professionalism and customer experience in a premium UK retail setting. You will maintain a safe environment while supporting the customer journey and store operations.

We seek confident, professional individuals who remain calm under pressure and enjoy helping others, with a focus on customer service and safeguarding colleagues and customers daily.